Where your files and intake go
When you upload a document or complete intake, that material is stored in our database so an assigned case professional can prepare your pack. Access is limited to people who need it to prepare or support that pack. If we need a little more, we ask in your account and by email — the request and your reply stay on the case log with your files.
This website does not forward those files, emails, or intake answers to OpenAI or any other AI provider on your behalf. There is no step on this site where you paste your case into an AI product.
Internal writing aids (staff only)
The case professional is the author of the pack you receive. When they prepare a draft, they may use an AI writing tool as a private staff aid — the same way a person might check phrasing. If they do, they:
- Paste short excerpts only — never the original PDF or photo as a file upload to that aid
- Remove names, addresses, dates of birth, NHS numbers, emails, phone numbers, and other identifying details first
- Use the output as a starting point for wording, not as a decision about your case
That practice does not make the pack legal advice. It does not make automated decisions about you or your child. A person checks the pack before you see it. You must review it before you send it.
Where staff use OpenAI's API for that internal aid, requests can be configured not to store outputs where supported, and content is not used to train OpenAI models under standard API terms. That is an internal control. You do not use OpenAI through this website. We do not warrant that any third-party writing aid will process pasted text in a particular way beyond the terms of that provider.
What the service prepares
After you pay, we prepare one document for the stage you are in: an assessment request letter (£249), appeal grounds (£349), or a plan challenge (£449). Every pack includes how to send it and what to attach, an assigned case professional, one round of factual corrections, and 14 days of email support on the delivered document. A £149 two-working-day priority add-on may be offered.
This is case preparation only. It is not legal advice, representation, or advocacy.
What we do not do
- Give legal advice: We do not assess the legal merits of your case, advise on strategy, or tell you whether you will succeed.
- Guarantee outcomes: No pack predicts or guarantees the outcome of an EHCP process, appeal, or hearing.
- Verify facts independently: We work from what you send. We do not independently verify reports, dates, or other facts.
- Replace professional assessment: A pack is not a substitute for reports from an educational psychologist, SALT, OT, or medical professional.
- Send the pack for you: You review it. You send it. Deadlines and what actually goes to the council, mediation adviser, or Tribunal remain your responsibility.
- Create a solicitor-client relationship: Buying a pack does not make us your solicitor, barrister, or advocate.
Your duty to review
Every draft must be reviewed by you before use. Drafts may contain errors, omissions, or wording that does not fit. You are responsible for:
- Checking that all facts are accurate and reflect your actual situation
- Adapting the language to your circumstances
- Removing anything that does not apply
- Adding anything we missed
- Checking deadlines and what you actually send
What you can do
- Delete a pack from your dashboard — this removes associated files, intake, messages, and draft materials from the live service.
- We keep files, intake, and messages for 12 months after last activity so a later refusal or appeal can reuse them. Included email support is 14 days after delivery.
- Ask us to stop further preparation by withdrawing consent (see the privacy policy).
- Request a copy of the personal data we hold, or account deletion, by emailing support@ehcpclarity.co.uk.
Full policy
See our Privacy Policy for what we store, lawful bases, sub-processors, retention, and your UK GDPR rights, and our Terms of Use and Disclaimer for the legal limits of the service.