What EHCP Clarity provides
EHCP Clarity is a case preparation service operated by Ianson Systems Ltd. After you match your situation and pay, you send intake answers and documents. An assigned case professional prepares a draft pack (typically a letter or grounds, with council-response matching and SEND law built in) for you to review, then send with our guidance.
Matching your situation on the checker is free. Public pages about SEND processes are general information only.
EHCP Clarity is not a law firm. It does not provide legal advice, legal representation, or tribunal advocacy. Using the service does not create a solicitor-client relationship. Drafts are preparation materials. They must be checked by you and adapted to your circumstances before use. See our disclaimer.
What we do not do
- We do not send, lodge, file, or serve your pack, letters, or forms to the local authority, mediation adviser, or SEND Tribunal. You send them.
- We do not act as your solicitor, barrister, or advocate. No solicitor-client relationship is created.
- We do not guarantee any assessment, plan, placement, or tribunal outcome.
- We do not independently verify the reports, dates, or other facts you send.
- Matching typical council responses and citing SEND law is preparation, not a legal opinion on the merits of your case.
- This website does not send your files or intake answers to OpenAI or any other AI provider on your behalf.
How drafts are prepared
Packs are prepared by people. Staff may use AI writing tools as an internal aid on short excerpts with identifying details removed. Original files are not uploaded to those tools through this website. The case professional remains the author of the pack. A person checks it before you see it. You remain responsible for reviewing it before you send it.
Details are in our privacy policy and how we handle your data.
Minimum age
You must be 18 or older to use EHCP Clarity, or between 16 and 17 years old with the knowledge and consent of a parent or guardian. This service is not intended for direct use by persons under 16. By creating an account, you confirm that you meet this requirement.
Payment
- Matching your situation is free.
- Prepared documents start at £249 for an assessment request letter, £349 for appeal grounds, and £449 for a plan challenge. That includes an assigned case professional, council-response matching, SEND law references in the draft, how to send it and what to attach, one revision round, and 14 days of email support on the delivered document.
- The service is case preparation only. It is not legal advice, representation, or advocacy. You review the draft and you send it.
- Each purchase covers one document for one case and one route. A later stage may need a further purchase.
- Payment is processed securely by Stripe. We do not store your card details.
- A £149 two-working-day priority add-on may be offered.
Cancellation and refunds
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you ordinarily have 14 days to cancel a contract for services. If you ask us to start preparation during that period — which you do by paying and sending intake or documents — you may lose the right to cancel once we have started work, and you may be asked to pay for work already carried out if you cancel after we have started.
Before paying you will be asked to confirm that you want us to start the prepared-pack service. By paying, you request that we begin once you have sent (or skipped) intake.
If we have not yet started preparing your pack (for example you have paid but not sent intake or documents, and we have not begun a draft), contact support@ehcpclarity.co.uk and we will refund the fee.
Once we have started preparing a draft, we do not offer a change-of-mind refund for work already done. If a technical problem prevents you from using the service after payment, contact us and we will work to resolve it or refund at our discretion.
Nothing in these terms limits your statutory rights in relation to a service that is not provided with reasonable care and skill, or that is misdescribed.
Your responsibilities
- You are responsible for the accuracy of the information and documents you send us. We prepare the draft from that material.
- You are responsible for reviewing the entire draft pack before you use it. Drafts may contain errors, omissions, or wording that does not fit your circumstances.
- You are responsible for what you send to a local authority, mediation adviser, school, or tribunal, including all statutory deadlines and Tribunal time limits.
- You must not use EHCP Clarity for any unlawful purpose or in any way that could harm others.
- You must keep your account credentials secure. You are responsible for activity on your account.
- You must not attempt to reverse-engineer, scrape, or misuse the service.
- You must not upload documents containing personal data about third parties beyond what is strictly necessary for your case.
No outcome guarantee
Using EHCP Clarity does not guarantee any particular outcome in your EHCP application, appeal, review, complaint, or any other process. Every case depends on individual facts, evidence, and the decisions of local authorities and tribunals. We prepare a draft. We do not decide the case.
Intellectual property
Documents and information you send remain yours. You grant us a limited licence to use them solely to prepare and support your pack.
The draft pack we deliver is for your use on that case. Our templates, processes, website, and know-how remain ours. We do not claim a licence to use your personal case data beyond delivering the service to you.
Limitation of liability
To the maximum extent permitted by law, EHCP Clarity's aggregate liability to you for any claim arising from your use of the service is limited to the greater of: (a) the total amount you paid to us in the 12 months before the claim arose, or (b) £249.
We are not liable for any indirect or consequential loss, including but not limited to: the outcome of any EHCP application, appeal, review, or tribunal hearing; missed deadlines; a local authority or Tribunal decision; loss of data through your own actions; or reliance on a draft without independent review. Email support is not legal advice.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. If you are a consumer, your statutory rights are unaffected.
Governing law
These terms are governed by the law of England and Wales. Any dispute arising from or in connection with these terms or your use of EHCP Clarity will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
We may update these terms from time to time. We will notify you of material changes by email at least 15 days before they take effect. Continued use of the service after that date constitutes acceptance of the updated terms. The "Last updated" date at the top of this page always reflects the most recent version.
Contact
Questions about these terms? Email support@ehcpclarity.co.uk.