When to send a chase letter
Week 5 (no decision yet on whether to assess)
Regulation: Regulation 5(1) SEND Regs 2014 — 6-week deadline for decision to assess
Action: Pre-deadline reminder
Day after week 6 (no decision)
Regulation: Regulation 5(1) — breach
Action: Formal chase requesting immediate response
Week 15 (no decision yet on whether to issue)
Regulation: Regulation 10 — 16-week deadline for decision to issue
Action: Pre-deadline reminder
Day after week 16 (no decision)
Regulation: Regulation 10 — breach
Action: Formal chase
Week 18 (no draft EHCP)
Regulation: Regulation 13(2) — 20-week deadline approaching
Action: Pre-deadline reminder requesting draft
Day after week 20 (no final EHCP)
Regulation: Regulation 13(2) — breach
Action: Formal chase + escalation warning
After missed annual review meeting
Regulation: Regulation 19/20 SEND Regs 2014
Action: Chase requesting urgent review meeting
After missed final amended plan
Regulation: Regulation 22 — 8-week post-review deadline
Action: Formal chase + LGSCO warning
Structure of an effective chase letter
- Your reference and child details: Child's name, date of birth, local authority case reference if known. Date of letter.
- Subject heading: E.g. 'EHC needs assessment — breach of 6-week deadline (regulation 5)'.
- Statement of facts: Date your request was received by local authority. Date the deadline expired. Number of days/weeks overdue.
- Statutory framework: Cite the specific regulation or section breached. Brief one-sentence explanation.
- Impact on the child: Concrete consequences — lost provision, school issues, family distress, lost evidence opportunity.
- Request: Specific action wanted: confirmation of decision, immediate issue of draft, expedited review, etc.
- Reply deadline: Typically 7 working days from date of letter.
- Escalation warning: What you will do if no response: formal complaint, LGSCO, pre-action solicitor letter, judicial review.
- Closing and contact: Polite closing. Contact details. Signature.
How to write and escalate a chase letter
- 1
Identify the specific breach
Pinpoint the deadline that has been missed, the date the clock started, and the regulation that creates the duty. Be precise — vague complaints do not work.
- 2
Use a polite, formal tone
Chase letters work best when factual and professional, not angry. State the facts, cite the law, request action, set a deadline. Anger is appropriate but rarely strategically useful in writing to local authorities.
- 3
Set a specific reply deadline
Typically 7 working days for a substantive response. This creates a record of local authority failure to respond if they miss it, and accelerates action where they want to.
- 4
Document the impact on the child
What is the cost of the delay? Lost provision, missed school, anxiety, lost evidence opportunity. Concrete impact strengthens the case for urgent action and for any later LGSCO complaint.
- 5
State the next step if no response
Make clear you will escalate — to formal complaint, LGSCO, judicial review pre-action letter. This is not a threat; it is information. local authorities respond to clear escalation paths.
- 6
Keep copies and follow through
Save copies of every letter sent and received with dates. Follow through on stated escalation if no response. Patterns of unanswered correspondence build LGSCO cases.
Example chase letter — 20-week breach
To: [local authority SEND Manager], [local authority name] Council
Cc: Director of Children's Services
Date: [date]
Re: [Child's name], DOB [DOB], local authority reference [ref]
Subject: Breach of 20-week statutory deadline for final EHCP — regulation 13 SEND Regulations 2014
I am writing to request immediate action on my child's overdue final EHCP.
The local authority received my request for an EHC needs assessment on [date]. Under regulation 13(2) of the Special Educational Needs and Disability Regulations 2014, the final EHCP should have been issued by [date] (20 weeks from request). It is now [X weeks] overdue.
This delay is causing significant harm: [specific impacts — e.g. my child has been on a reduced timetable since [date]; provision specified in the draft has not been delivered; school transition planning is on hold].
I therefore request:
- Confirmation that the final EHCP will be issued within 7 working days of this letter
- Written explanation of the cause of the delay
- Confirmation that no statutory exception under regulation 13(3) applies (or, if it does, written reasons)
If I do not receive a substantive response by [date 7 working days from letter], I will:
- Submit a formal complaint under the local authority's complaints process
- Refer the matter to the Local Government and Social Care Ombudsman
- Seek pre-action legal advice on judicial review
I look forward to your urgent response.
Yours faithfully,
[Your name]
[Phone] [Email]
Chase letter checklist
- Specific regulation or section cited
- Dates of original request and deadline missed
- Concrete impact on the child documented
- Specific action requested
- 7-day reply deadline set
- Escalation warning clearly stated
- Sent to named officer with appropriate CC
- Copy retained with timestamp
- Calendar reminder set for follow-up date
Common chase letter pitfalls
- Vague complaints without specific regulation citation — easy for local authority to deflect
- Emotional rather than factual tone — distracts from the legal point
- No reply deadline — letter sits in inbox without action
- No escalation warning — local authority has no incentive to prioritise
- Sent to generic email rather than named officer — gets lost
- Not following through on threatened escalation — local authority learns warnings are empty